TERMS & CONDITIONS

KKIA Car Rental
Kota Kinabalu, Sabah, Malaysia

Last Updated: October 2026

These Terms & Conditions apply to all vehicle rentals made with KKIA Car Rental.

By confirming a reservation, paying a booking deposit, signing or accepting a rental agreement, collecting a vehicle, or accepting delivery of a vehicle, the hirer confirms that they have read, understood and agreed to these Terms & Conditions.

Throughout these Terms & Conditions:

• “KKIA Car Rental”, “we”, “us” and “our” refer to the vehicle rental provider.
• “Hirer” refers to the person renting the vehicle.
• “Authorised Driver” refers to any driver approved by KKIA Car Rental to drive the rental vehicle.

RENTAL & BOOKING

1. RENTAL PERIOD

Rental charges are calculated on a daily, weekly or monthly basis, according to the confirmed booking.

The rental period begins at the confirmed pickup/delivery time and ends at the confirmed return time.

A 1-hour grace period is allowed after the agreed return time.

After the grace period, additional hours will be charged as follows:

4 additional hours or more will be charged as one full rental day.

Any rental extension must be requested and approved before the original agreed return time.

2. MINIMUM RENTAL PERIOD

The standard minimum rental period is 2 days, unless otherwise agreed by KKIA Car Rental.

Special promotions, long-term rentals or specific vehicle categories may have different minimum rental requirements.

3. BOOKING DEPOSIT

A RM200 booking deposit is normally required to secure a reservation unless otherwise stated in the booking confirmation.

The booking deposit will be deducted from the total rental amount and is not an additional rental charge.

Example

Total Rental: RM1,000
Booking Deposit Paid: RM200
Remaining Balance: RM800

A reservation is considered confirmed only after the required booking deposit or other agreed booking confirmation has been received.

4. PAYMENT

The remaining rental balance must be paid upon vehicle collection/delivery or according to the payment arrangement confirmed by KKIA Car Rental.

Accepted payment methods will be advised at the time of booking.

Any additional charges incurred during or after the rental period must be settled when requested.

5. CANCELLATION & NO-SHOW

Once a reservation has been confirmed and the booking deposit has been received, the booking deposit is non-refundable, unless otherwise agreed by KKIA Car Rental in writing.

Failure to collect the vehicle at the agreed date/time without prior notice may be treated as a no-show or cancellation.

6. BOOKING AMENDMENTS

Any request to change the following is subject to availability and approval by KKIA Car Rental:

• Rental dates
• Rental duration
• Vehicle type
• Pickup time
• Return time
• Pickup location
• Return location
• Destination
• Outstation travel

Changes may result in additional rental charges, location fees, delivery/collection fees or other applicable charges.

DRIVER REQUIREMENTS

7. DRIVING LICENCE

The hirer and all authorised drivers must hold a valid driving licence appropriate for the class of vehicle being rented.

The licence must remain valid throughout the entire rental period.

Only drivers declared and approved by KKIA Car Rental are permitted to drive the rental vehicle.

KKIA Car Rental reserves the right to refuse vehicle handover if the required driving documents cannot be provided or are not acceptable.

8. FOREIGN / INTERNATIONAL DRIVERS

Foreign visitors are welcome to rent vehicles from KKIA Car Rental, subject to Malaysian driving requirements and our rental conditions.

International drivers are required to provide:

• A valid original driving licence issued by their home country
• A valid International Driving Permit (IDP), where required
• A valid passport
• Any additional identification or documentation reasonably required by KKIA Car Rental

An International Driving Permit must be presented together with the driver's original valid driving licence.

An IDP does not replace the original driving licence.

Where the original driving licence is not in English or Bahasa Malaysia, an IDP and/or official English translation may be required.

The driver is responsible for ensuring that all driving documents remain legally valid for driving in Malaysia throughout the rental period.

KKIA Car Rental reserves the right to refuse vehicle handover where the driving licence, IDP, passport or other required documents are invalid, expired, incomplete or otherwise unacceptable.

9. ADDITIONAL DRIVERS

Additional drivers are permitted subject to approval by KKIA Car Rental.

Every additional driver must meet the same licence and identification requirements as the main hirer.

The rental vehicle must not be driven by an unauthorised person.

The hirer remains responsible for ensuring that all authorised drivers comply with these Terms & Conditions.

INSURANCE & ACCIDENTS

10. BASIC INSURANCE

Basic motor insurance is included in the rental rate.

Basic insurance does not mean zero-excess or complete protection against every type of damage or loss.

In the event of an accident, collision or insured vehicle damage, the hirer may be responsible for an amount up to the applicable insurance excess.

11. INSURANCE EXCESS

The maximum insurance excess is based on the engine capacity of the rental vehicle.

The applicable excess depends on the rented vehicle, nature of the incident and applicable insurance terms.

The insurance excess represents the maximum amount the hirer may be required to bear for an insured incident, subject to the applicable insurance policy and these Terms & Conditions.

Payment of the insurance excess does not cover damage or loss excluded from insurance or caused by illegal, reckless, negligent or prohibited use.

12. ACCIDENT PROCEDURE

If the rental vehicle is involved in an accident, the hirer must contact KKIA Car Rental immediately.

The hirer must not make a private settlement, admit liability or agree to compensation with another party without first informing KKIA Car Rental.

If another vehicle or third party is involved, the hirer must obtain as much information as reasonably possible, including:

• Vehicle registration number
• Driver's full name
• Driver's contact number
• Driving licence details
• Insurance details, where available
• Photos/videos of all vehicles involved
• Photos/videos of the accident scene
• Accident location

The hirer must cooperate fully with KKIA Car Rental, the police and the insurance company.

13. THIRD-PARTY ACCIDENTS

If an accident or damage is caused by another vehicle or third party, the hirer must obtain sufficient information to support a third-party insurance claim.

Where a valid claim can be made against the responsible third party, KKIA Car Rental will assist with the necessary claim process.

If a third-party claim cannot be successfully made because required information was not obtained, the accident was not properly reported, or these Terms & Conditions were breached, the hirer may be responsible for the resulting loss or damage, subject to applicable insurance terms.

14. POLICE REPORT

KKIA Car Rental must be informed immediately in the event of:

• Accident
• Collision
• Theft
• Attempted theft
• Vehicle loss
• Serious vehicle damage

Where required, a police report must be made within 24 hours.

The hirer must provide the necessary police report and supporting documents for insurance purposes.

Failure to make the required report or cooperate with the claim process may affect insurance coverage.

15. DAMAGE NOT COVERED BY BASIC INSURANCE

Basic insurance does not necessarily cover all types of vehicle damage or loss.

The hirer may be responsible for:

• Tyre punctures
• Burst tyres
• Wheels and rims
• Windscreen
• Windows
• Mirrors
• Undercarriage damage
• Interior damage
• Vehicle accessories
• Lost/damaged keys
• Lost/damaged remote controls
• Flood or water damage
• Damage caused by unsuitable terrain
• Damage caused by negligence
• Reckless or dangerous driving
• Illegal vehicle use
• Damage caused by an unauthorised driver
• Wrong fuel
• Battery failure caused by lights or electrical equipment being left switched on

Damage caused intentionally or resulting from illegal, reckless, negligent or prohibited use may not be limited to the standard insurance excess.

16. WRONG FUEL

The hirer is responsible for ensuring that the correct fuel is used.

If the vehicle is filled with the wrong fuel, the hirer may be responsible for towing, fuel draining, workshop and repair costs up to the applicable maximum amount:

If incorrect fuel has been added:

DO NOT start the engine or continue driving. Contact KKIA Car Rental immediately.

VEHICLE USE & RESPONSIBILITY

17. PROHIBITED USE

The rental vehicle must not be used:

• For racing or speed competitions
• For illegal activities
• For reckless or dangerous driving
• For towing without permission
• By an unauthorised driver
• While the driver is under the influence of alcohol or drugs
• On roads or terrain unsuitable for the rented vehicle
• Outside an approved driving area without permission
• In any manner likely to cause unnecessary damage to the vehicle

The hirer may be responsible for damage, loss and associated costs resulting from prohibited use.

18. TRAFFIC FINES, PARKING & COMPOUNDS

The hirer is responsible for all charges and penalties incurred during the rental period, including:

• Parking fees
• Parking summons
• Traffic summons
• Speeding fines
• JPJ fines/compounds
• DBKK/local authority compounds
• Other government or enforcement penalties

The hirer remains responsible even if a notice or compound is received after the rental vehicle has been returned.

CLEANLINESS & VEHICLE CARE

19. NON-SMOKING POLICY

All KKIA Car Rental vehicles are strictly non-smoking.

Smoking inside the vehicle will incur a RM250 cleaning/deodorising charge.

Additional charges may apply if smoking causes burns, permanent stains or physical damage to the vehicle interior.

20. LIQUID SPILLS & INTERIOR CLEANING

Liquid spills on seats, carpets or other interior surfaces may incur a RM250 cleaning charge.

If professional cleaning, repair or replacement is required, additional charges may apply according to the actual condition and cost.

21. STRONG ODOURS

Strong or unpleasant odours caused by items such as:

• Durian
• Raw food
• Seafood
• Dried seafood
• Other strong-smelling products

may incur a RM350 cleaning/deodorising charge.

Additional charges may apply where specialist treatment is required.

22. PETS

Pets are not permitted inside the rental vehicle unless prior approval has been obtained from KKIA Car Rental.

The hirer will be responsible for any cleaning or damage caused by animals.

23. HIGH-ROOF VEHICLES

Drivers of high-roof vehicles must check height restrictions before entering:

• Shopping malls
• Hotels
• Condominiums
• Apartments
• Basement parking
• Covered parking areas
• Multi-storey car parks
• Other height-restricted areas

The hirer is responsible for checking the vehicle height and posted clearance.

Damage caused by insufficient height clearance is the responsibility of the hirer.

High-roof damage may incur a charge of up to RM2,500, subject to the nature of the damage and applicable repair costs.

DRIVING AREA & OUTSTATION

24. STANDARD DRIVING AREA

The standard driving area is Kota Kinabalu and other locations approved by KKIA Car Rental.

Prior approval must be obtained before travelling to destinations subject to an Outstation Location Fee.

Unauthorised travel outside the permitted driving area may result in additional charges and may affect assistance or insurance arrangements.

25. KUNDASANG

Travel to Kundasang is permitted.

Unlimited Kilometres – FREE OF CHARGE

There is no additional Outstation Location Fee for Kundasang.

Normal rental, insurance and responsible vehicle-use conditions continue to apply.

26. OUTSTATION LOCATION FEES

Travel to certain outstation destinations requires prior approval from KKIA Car Rental.

The following one-time Location Fees apply:

The Location Fee is normally charged once per approved rental and not per day, unless otherwise stated in the booking confirmation.

Other destinations may be subject to additional charges depending on distance, route, road conditions and vehicle type.

Prior approval is required before travelling to an unlisted outstation destination.

27. BRUNEI TRAVEL

Travel to Brunei requires prior approval from KKIA Car Rental.

The current Brunei Outstation Location Fee is RM800 per approved rental, unless otherwise quoted.

The hirer is responsible for complying with all applicable:

• Immigration requirements
• Customs requirements
• Border requirements
• Vehicle entry requirements
• Driving requirements

Any border fees, permits, tolls or other charges not specifically included in the rental quotation remain the hirer's responsibility.

The vehicle must be returned to the agreed return location unless a separate one-way arrangement has been approved.

28. ONE-WAY RETURN & VEHICLE COLLECTION

An Outstation Location Fee and a one-way vehicle collection fee are separate charges.

The Outstation Location Fee applies when permission is granted to drive the vehicle to certain destinations.

A one-way collection fee applies when KKIA Car Rental must arrange personnel or transportation to retrieve the vehicle from a different location.

Returning the vehicle at a different location requires prior approval.

Current examples:

Other one-way destinations will be quoted separately according to the location and required collection arrangements.

PICKUP, RETURN & DELIVERY

29. KKIA AIRPORT PICKUP & RETURN

Pickup and return at Kota Kinabalu International Airport (KKIA) are FREE between 9:00 AM and 8:00 PM, unless otherwise stated in the booking confirmation.

Pickup or return outside normal operating hours may be arranged subject to availability.

An additional after-hours service charge may apply and will be confirmed before the service is arranged.

30. DELIVERY & COLLECTION

Delivery or collection outside the normal Kota Kinabalu service area may incur an additional charge.

The applicable charge depends on:

• Location
• Distance
• Time
• Vehicle type
• Required arrangement

Any applicable fee will be confirmed before delivery or collection.

VEHICLE CONDITION & ASSISTANCE

31. VEHICLE CONDITION AT HANDOVER

The hirer should inspect the vehicle upon collection/delivery.

Any significant existing damage or issue should be reported to KKIA Car Rental.

Photos/videos may be taken during vehicle handover to record the condition of the vehicle.

The vehicle must be returned in substantially the same condition as received, allowing for reasonable normal wear and tear.

32. WARNING LIGHTS & MECHANICAL PROBLEMS

If a warning light, unusual sound or mechanical problem appears during the rental period, the hirer must contact KKIA Car Rental immediately.

The hirer should not continue driving where doing so may:

• Cause additional damage
• Damage the engine or transmission
• Create a safety risk
• Make the vehicle unsafe to operate

If the hirer knowingly continues driving after a serious warning and causes additional damage, the hirer may be responsible for that additional damage.

33. BREAKDOWN ASSISTANCE

If the vehicle develops a genuine mechanical problem not caused by accident, negligence, misuse or prohibited use, the hirer must contact KKIA Car Rental immediately.

KKIA Car Rental will provide reasonable assistance depending on the location and circumstances.

34. REPLACEMENT VEHICLE

Where necessary and reasonably possible, KKIA Car Rental may arrange a replacement vehicle following a genuine mechanical breakdown or accident.

Replacement vehicles are subject to availability.

The replacement may be a different model within a similar vehicle category.

Replacement may not be provided where the problem was caused by:

• Negligence
• Misuse
• Wrong fuel
• Prohibited driving
• Unauthorised driver
• Breach of these Terms & Conditions

35. RENTAL EXTENSION

Any rental extension must be requested before the original agreed return time.

Extensions are subject to:

• Vehicle availability
• KKIA Car Rental approval
• Payment of additional rental charges

The hirer must not retain the vehicle beyond the confirmed rental period without approval.

36. PERSONAL BELONGINGS

KKIA Car Rental is not responsible for personal belongings left, lost, stolen or damaged inside the rental vehicle.

The hirer should check the vehicle carefully before returning it.

37. VEHICLE AVAILABILITY & SUBSTITUTION

KKIA Car Rental will make reasonable efforts to provide the vehicle model confirmed in the reservation.

A confirmed vehicle may occasionally become unavailable due to:

• Mechanical breakdown
• Accident
• Maintenance
• Safety concerns
• Previous renter delay
• Unexpected operational circumstances

Where this occurs, KKIA Car Rental may provide a similar or upgraded vehicle, subject to availability.

GENERAL CONDITIONS

38. COMPANY RIGHTS

KKIA Car Rental reserves the right to refuse vehicle handover, cancel or terminate a rental where reasonably necessary, including where:

• False or misleading information has been provided
• Required identification cannot be provided
• Driving documents are invalid
• The driver appears unfit to drive safely
• The vehicle is being used illegally
• The vehicle is being driven dangerously or recklessly
• An unauthorised person is driving
• The hirer seriously breaches these Terms & Conditions
• Continued use creates an unreasonable risk to the vehicle, occupants or public

The hirer may be responsible for reasonable costs resulting from a breach of these Terms & Conditions.

39. RATES, FEES & AVAILABILITY

Vehicle rental rates, promotions, fees and availability may be updated from time to time.

Once a reservation has been confirmed, the rental rate and applicable charges stated in the booking confirmation will apply, unless the booking is subsequently amended by agreement.

40. ACCEPTANCE OF TERMS

By performing any of the following:

• Confirming a reservation
• Paying the booking deposit
• Paying the rental amount
• Signing or accepting the rental agreement
• Collecting the vehicle
• Accepting delivery of the vehicle

the hirer confirms that they have read, understood and agreed to these Terms & Conditions.

CONTACT KKIA CAR RENTAL

For reservations, rental extensions, outstation approval, accident assistance or further information:

KKIA Car Rental
Kota Kinabalu, Sabah, Malaysia

WhatsApp: +6014-353 9331

For accidents, breakdowns, warning lights or urgent vehicle-related matters, please contact KKIA Car Rental immediately.

Please obtain approval before travelling to an unlisted outstation destination or making changes to your confirmed rental arrangements.

IMPORTANT NOTICE

Please drive responsibly and comply with all applicable Malaysian road laws.

Last Updated: October 2026

KKIA Car Rental reserves the right to update these Terms & Conditions when necessary. Updated Terms & Conditions will apply to future bookings. Changes will not retrospectively alter the confirmed rental price of an existing booking unless the booking is subsequently amended by agreement.